Every great claim coordinator has the lowest costing workers’ compensation claims.This is no small feat and takes a lot of specialized integral components working together. One part of this puzzle is the workers’ compensation treating physician and there are questions that you can ask and ways to improve the outcome and lower the expense of injuries without jeopardizing your employee’s health and healing.
The best time to talk this doctor, clinic staff and nurses is long before you have an injured employee. You can schedule a meeting with the doctor and let them know key pieces of information that helps them understand your employees. Before that first visit, let’s create a checklist. You can review it with the doctor during the interview AND send it along with the employee to refresh the doctor’s memory of critical details. All employers ARE NOT the same and you must stand out if you want to lower those costs. Here are some talking points to start the conversation and must be tailored to your policies:
- We always offer modified work assignments. If an employee has restrictions that keep them from their regular job, we have unlimited useful temporary assignments while they heal.
- We don’t allow overtime during the healing process.
- We encourage following restrictions 24 hours a day (at home and at work)
- Instead of offering a prescription or prescription strength doses of NAIDs, is it possible to first try regular strength and see if that addresses the pain.
- Here is a list of our most common injuries. We find we can help them heal by offering them these alternative positions.
- Here is a list of our services or products.
- Here are our job descriptions.
- What is your philosophy about treatment?
- If an employee doesn’t seem to be healing and their restrictions and concerns haven’t changed for 4 weeks- do you refer them on, change their treatment or discharge?
- What steps do you take if an employee doesn’t follow or show up for treatment?
We must be clear that it is never alright to “Direct Care” or “Direct Treatment” so these conversations are best held prior to and without relating to any particular case. Should you have concerns about an injured employee, contact your adjuster right away. They will likely be able to either clarify concerns or ask more questions than you are legally allowed. We will cover what questions to ask your adjuster next week.
In areas where you have to offer a selection of multiple clinics or offices, we recommend building a relationship with the 1 or 2 that are likely to be selected because of location to work or most living areas.